Privacy Policy

introduction

We value your privacy. This privacy policy explains how we collect, use, disclose, transmit, and store your personal information. Please carefully read the following content to understand our approach.

information gathering

The information we collect is used to better understand your needs and provide the services and experiences you expect. The following are the types of personal information we may collect:

• Basic information: Name, gender, date of birth, nationality, etc
• Contact information: email address, phone number, address, etc
• Document information: passport number, issuance date, validity period, etc
• Travel information: itinerary arrangement, entry date, duration of stay, etc
• Payment information: credit card details, bank account information, etc

Information usage

We use the information collected to process your visa application, provide customer support, improve our services, and communicate important notifications and updates with you. Specific uses include:

• Process and track your visa application
• Responding to your inquiries and requests
• Sending you service confirmation and updates
• Process your payment
• Improve the quality of our website and services
• Comply with legal and regulatory requirements

information sharing

We respect your privacy and will not sell or rent your personal information to third parties for marketing purposes. But we may share your information in the following situations:

• Share with Vietnamese immigration authorities and relevant government departments to process your visa application
• Share with our service providers, such as payment processors, IT service providers, etc
• In cases where required by law, such as court orders or other legal procedures

information security

We take reasonable technical and organizational measures to protect your personal information from loss, abuse, unauthorized access, or disclosure. Our security measures include encryption, firewall, secure data storage, etc.

Cookie usage

Our website uses cookies and similar technologies to provide a better user experience, analyze website traffic, and understand how customers use our website. You can control the use of cookies through browser settings.

Your rights

According to applicable data protection laws, you may have the following rights:

• Accessing your personal information
• Correct inaccurate information
• Request to delete your information
• Restricting or opposing our processing of your information
• Data portability
• Withdrawal of consent

Policy changes

We may update this privacy policy from time to time. Any significant changes will be announced on our website and notified to you via email as appropriate.

Contact Us

If you have any questions or concerns about our privacy policy, please contact us through the following methods: